Desktop Support

Computer problem? Not to worry. With TerpSys End User Support, you're never alone. We're there for you day and night — on the phone, online, or on-site.

What we do

• Help Desk / Support Center
  • Centralized Phone and Email Contact
  • 24x7 On-Call Support
  • Remote Phone Support and Incident Assistance
  • Customized communication plans and services
  • Self-Help Services (coming soon)
   
• Deskside Support Services
  • Troubleshooting and repair of hardware, operating systems and software applications
  • Network connectivity and file and print issues
  • Customer Service focused quality metrics and ticket tracking services
  • Recommendations on future hardware and software needs / requests
  • Experienced staff who take the role of customer advocate (user advocate)  

The TerpSys Support Center Process in a Nutshell

Ever wondered what happens when you send a request to the TerpSys Support Center via phone or e-mail? Wonder no longer. At TerpSys, we have a time-proven Ticketing System for logging in Support Center requests, evaluating them, assigning them a priority, and — most importantly — getting you the answers you need, when you need them.