Sales inquires:
Ph: 301-530-9106
Help Desk:
Mon. - Fri. (7:30am - 6:00pm ET)
Ph: 301-493-TECH (8324)
tech@terpsys.com
Ph: 301-530-9106
Help Desk:
Mon. - Fri. (7:30am - 6:00pm ET)
Ph: 301-493-TECH (8324)
tech@terpsys.com
Our Success Stories
IT SupportTerpSys managed a federal agency's desktop and networked systems for its more than 5,000 end-users.
IT SWAT TeamTerpSys assembled a specialized cadre of computer technicians as a "Super Help Desk" to handle a government client's high priority IT support requests on an expedited basis.
Data Migration and Network SupportTerpSys migrated an office to a new domain and continues to offer network and help desk support.
Related Services:
Computer problem? Not to worry. With TerpSys End User Support, you're never alone. We're there for you day & night - on the phone, online, or on-site.
What we do
- Help Desk / Support Center
- Centralized Phone & Email Contact,
- 24x7 On-Call Support,
- Remote Phone Support & Incident Assistance
- Customized communication plans and services
- Self-Help Services (coming soon)
- Deskside Support Services
- Troubleshooting and repair of hardware, operating systems and software applications
- Network connectivity and file and print issues
- Customer Service focused quality metrics and ticket tracking services
- Recommendations on future hardware and software needs / requests
- Experienced staff who take the role of customer advocate (user advocate)
The TerpSys Help Desk Process in a Nutshell
Ever wondered what happens when you send a request to the TerpSys Help Desk via phone or e-mail? Wonder no longer. At TerpSys, we have a time-proven Ticketing System for logging in Help Desk requests, evaluating them, assigning them a priority. And - most importantly - getting you the answers you need, when you need them.
To find out more, download our Ticket Priorities & Communications Plan (pdf - 72kb)
