Sales inquires:
Ph: 301-530-9106
Help Desk:
Mon. - Fri. (7:30am - 6:00pm ET)
Ph: 301-493-TECH (8324)
tech@terpsys.com
Ph: 301-530-9106
Help Desk:
Mon. - Fri. (7:30am - 6:00pm ET)
Ph: 301-493-TECH (8324)
tech@terpsys.com
Success Stories
TerpSys has the experience to match each opportunity. We work with our
clients to identify problems, design solutions and produce outstanding results.Read About Our Successes
End User Support
Computer problem? Not to worry. With TerpSys End User Support, you're never alone. We're there for you day & night - on the phone, online, or on-site.
What we do
- Help Desk / Support Center
- Centralized Phone & Email Contact,
- 24x7 On-Call Support,
- Remote Phone Support & Incident Assistance
- Customized communication plans and services
- Self-Help Services (coming soon)
- Deskside Support Services
- Troubleshooting and repair of hardware, operating systems and software applications
- Network connectivity and file and print issues
- Customer Service focused quality metrics and ticket tracking services
- Recommendations on future hardware and software needs / requests
- Experienced staff who take the role of customer advocate (user advocate)
The TerpSys Help Desk Process in a Nutshell
Ever wondered what happens when you send a request to the TerpSys Help Desk via phone or e-mail? Wonder no longer. At TerpSys, we have a time-proven Ticketing System for logging in Help Desk requests, evaluating them, assigning them a priority. And - most importantly - getting you the answers you need, when you need them.
To find out more, download our Ticket Priorities & Communications Plan (pdf - 72kb)
