caBIG® Support Services
TerpSys is proud to announce that it is now an officially Licensed caBIG® Support Service Provider.
The National Cancer Institute's Cancer Biomedical Informatics Grid® - caBIG® - is an open-source, open-access information network connecting the worldwide cancer research community. It facilitates the increased and improved sharing of research tools and data through a common, standards-based electronic infrastructure.
Having been selected to receive a caBIG® license via a merit-based,highly competitive process, TerpSys is able to provide three distinct types of Licensed caBIG® Support:
caBIG® Training Materials and Services
TerpSys offers:
- Comprehensive user training at customer locations, TerpSys facilities, or via online distance-learning tools on a full range of caBIG®-related matters, including:
- software application use;
- the proper use of the caCORE infrastructure;
- caBIG® compatibility issues for existing systems, and;
- semantic and syntactic interoperability.
- caCORE infrastructure support to develop caBIG-compatible applications;
- Customized training materials at levels keyed to various levels of user needs and expertise;
- Training curriculum development and delivery for caBIG® applications and technologies including:
- caArray;
- caGrid;
- C3D for end users;
- C3D for protocol builders;
- C3D for application administrators;
- JReview, and;
- SQL and PL/SQL.
caBIG® Deployment Support Services
TerpSys offers:
- Customized and standard server platform builds;
- Proven equipment hardening procedures for security;
- Configuration and installation of caBIG® technology stack applications via packaged software distributions compiled by TerpSys staff or obtained from vendors;
- Customized installation of COTS, relational database, and other applications;
- Upgrades, tuning and installation of web, application, database and other servers based on performance statistics, application requirements, and security notices;
- Troubleshooting and resolution of application and deployment issues;
- Deployment planning to identify trends and forecast future customer requirements, and;
- Enterprise application implementations to meet both functional and security requirements.
caBIG® Help Desk Services
TerpSys offers:
- Centralized phone and e-mail contact services;
- Remote phone and Web-based on-line support and incident Assistance;
- Incident prioritization and tracking via NumaraT TRACK -I ticket system;
- 24x7 on-call support, and;
- Communication plans for system-wide outages and emergencies.
For more detailed information about these offerings, or to discuss the possibility of TerpSys meeting your caBIG® support needs, just contact us at 301-530-9106, extension 394, or e-mail us at caBIGsupport@terpsys.com.
