Business Process Consulting

TerpSys Business Process Consulting informs and enhances the work of the Application Design and Implementation teams. Starting with a process review helps to ensure that your technology solutions address your greatest business needs and that they are integrated into your business workflows effectively. We understand that your company's goals are executed at the daily intersection of the people that work for you, the processes they follow and systems they use. A system is only as effective as the business process it is designed to support. If your business processes are cumbersome and inefficient, your system will follow suit. Before investing in a new piece of technology it is essential to assess the ways in which your organization does business. There are two key steps to a Business Process Review:

• Evaluation of current processes, systems and tools
  
  First, we listen. We delve into your organization's practices to learn what is working well and where improvements are needed. Oftentimes business processes grow organically over years and yesterday's good decisions can become today's inefficiencies. When you are caught up in the daily activities of getting a job done it can be difficult to objectively evaluate the processes and tools that make up your work routine. We provide an outside viewpoint. After interviewing and observing your team, we document the systems and tools used as well as workflows and team interactions. Next we highlight redundancies and unproductive steps that need to be addressed.
  
  
• Recommendations and Planning for improvements
  
  Once we have identified the problem areas, we work with you to define and prioritize realistic operational changes. Our recommendations generally cover a range of activities from quick wins that can be implemented immediately to long term strategies for larger process and/or system changes. We recommend streamlined workflows that fully integrate your technology solutions with optimized business processes.

TerpSys is dedicated to helping clients achieve maximum performance with their technology solutions through process and organizational transformation. The foundation of our engagements is an unwavering focus on client satisfaction through applying our curiosity, independent analysis, experience and candid communication to identify focused solutions.

Process Consulting Engagements are generally completed within 5-8 weeks. Examples of past engagements include:

• Contract management for satellite programs of a nationwide literacy focused non-profit
• Daily handling of support requests by an organization's internal IT team
• Cross departmental practices for social impact related data collection
• Hiring process for a large non-profit from the identification of a position to the hired employee's first paycheck